Track a Parcel

Has your item not been collected? We are very sorry for any inconvenience caused.
Please submit the information below to have the collection rebooked.

Consignment number / Booking ID *

Separate reference by comma for multiple entry (eg. 12345,12346,12347) Enter Valid Consignment number / Booking-id

Please enter next preferred pickup date*

Contact Name*

Contact email address*

Other Information

Submit

Have you made a booking and not received your labels via email?
There could be a couple of reasons for this.

1. Please check your email junk folder.
2. If your booking has been made out of business hours, some bookings get held for review by our staff, so the labels will be issued when the customer service team resumes at 9am AEST Monday to Friday.

If you are a Atex Coins Security Company Member your Labels are available for download through the “My Account” area. Labels are generally emailed to the 'Senders' email address. Please do not rebook a new job in the attempt to receive labels, as this will create additional bookings that will require cancellation and may incur charges.

If you require further assistance, please compete the following to advise a Customer Care Agent that you have not received your labels:

Consignment number / Booking ID *

Contact Name*

Contact email address*

Submit

Do you want to cancel a consignment? If the cancellation is on the day of collection, or a driver has already been allocated, charges may apply. Please ensure all cancelled consignment labels are removed from the items to ensure freight does not travel under the cancelled labels.

Consignment number / Booking ID *

Reason for cancellation*

Contact Name*

Contact email address*

Submit

Have you already attempted to track your consignment using our Tracking function?
Have you confirmed with the booking party that the item has been picked up and that the correct shipping labels were attached?

If so, complete the fields below and our staff will respond with as much information as possible.

Consignment number / Booking ID *

Contact email address*

Submit

Has a delivery been attempted and a notification card left? If so, please complete the fields below to request a redelivery (fees may apply).

Consignment number / Booking ID *

Next available day a delivery can be attempted*

Do you give an Authority to leave if the receivers are not home (must be under 25kg)?*

Confirm the delivery address.*

Contact Name*

Contact email address*

Other Information

Submit

Warranty Insurance Claim

Warranty Timeframe

Digital Photos of the damage to the item/s*

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

Digital Photos of the packaging (Please include both internal and external views)*

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

A written description of the damage to the item/s*

A written description of the packaging (both internal and external components)*

The original sales invoice*

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

The original purchase invoice*
This needs to be the invoice from the supplier/manufacturer

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

A written quote for repair. If the item cannot be repaired, please provide the address where the item/s can be collected should it be required by the insurer

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

Additional documents
Any additional documents to help support your claim

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

Total size of all uploaded files should be less than 15Mb.

Please ensure all freight is kept safe and available for collection until the claim is finalised.
All freight must remain available for collection for the purpose of assessment or salvage.
Any claims where freight is disposed of without written permission from the Warranty department will be void.

Please ensure all the requested information has been supplied to avoid delays in processing the claim:

I have attached multiple digital photos of the damaged item;

I have attached multiple digital photos of the internal and external packaging;

I have attached the original sales invoice for the item (invoice detailing the amount the goods were sold for);

I have attached the original purchase invoice from the supplier/manufacturer.

Submit

Warranty Timeframe

The original sales invoice*

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

The original purchase invoice*
This needs to be the invoice from the supplier/manufacturer

Maximum upload limit is 10 files. Invalid extension (allowed only png, jpeg, pdf, xls or csv)

Total size of all uploaded files should be less than 15Mb.

Please ensure all the requested information has been supplied to avoid delays in processing the claim:

I have attached the original sales invoice for the item (invoice detailing the amount the goods were sold for);

I have attached the original purchase invoice from the supplier/manufacturer.

Submit