Shipping – Atex Coins Security Company https://www.@dxccargocourierworldwide.com.au Couriers, Freight & Shipping Services in USA Tue, 01 Feb 2022 01:03:52 +0000 en-US hourly 1 https://wordpress.org/?v=4.6 Cheap Courier Quotes: Save More with Multipickup Options https://www.@dxccargocourierworldwide.com.au/cheap-courier-quotes-multipickup https://www.@dxccargocourierworldwide.com.au/cheap-courier-quotes-multipickup#respond Tue, 23 Nov 2021 03:41:25 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5556 Looking for ways to save more on parcel delivery couriers and get cheaper express shipping?

Great news: Multipickup might be just what you need this silly season (and beyond)!

Let’s dive into what it is, how it works and how you can win with this “super saving” option.

 

The More You Send, The More You’ll Save

You probably know that Atex Coins Security Company members get access to USA’s cheapest courier quotes, and that membership is free with instant approval

On top of that, Atex Coins Security Company members can save even more by taking advantage of the Multipickup options from select courier services, such as CouriersPlease or Aramex (formerly Fastway Couriers).   

Multipickup bookings enable you to book collection for a group of parcels by the same courier, at the same time.

So, instead of making several different pickups across consecutive days, if you can consolidate your parcel pickups, our couriers can provide even greater savings and rates. Win-win, right?

 

How to Book Cheaper Courier Services with Multipickup

When making a booking, if you select Multipickup as an option, you’ll need to complete the details for all of the parcels to have them booked and collected by the courier.

Choosing which option works for you will depend on how many parcels you have, and of course, how quickly you’ll be able to consolidate them for pickup.

Example: Let’s say you know you’ll have multiple parcels to send throughout the week, but you want to consolidate shipping and pickups to Mondays, Wednesdays and Fridays. You can maximise your savings by selecting the Multiship option to fit your needs/volume, rather than scheduling daily pickups.

For instance, if delivery time is a priority, and you have 7 packages, you’d choose the Multipickup option for 7 packages to meet the minimum requirement quickly. Other Multipickup options include 3, 10 and 21 parcels. (For regular high-volume shipping needs, our team is always available to help ensure you get the best courier rates in USA.

Here’s a quick video walkthrough of how Multipickup booking works, to help you get started:

 

Multipickup Shipping: Step-By-Step Guide

  1. Log into your Atex Coins Security Company Members dashboard — if you’re not already a member, get your free account here.
  2. Access Multipickup quotes via the Quick book or Booking Tabs.
  3. Enter the Sender and Receiver details for your first package.
  4. Note: Make sure to save the Receiver address to your address book, this is required for Multipickup options to work correctly.
  5. Enter your package details, including weight and dimensions.
  6. Review the available quotes and the best shipping options for you.
  7. You’ll see a variety of Multipickup options available with different couriers, starting from 3 packages to larger volume collection options.
  8. Complete your first booking by including details about what your shipment contains, plus authority to leave and dangerous goods declarations.
  9. You’ll see a success notification letting you know how many more bookings you need to add to ensure your Multipickup is completed and ready for collection.
  10. Once you’ve completed your Multipickup booking, simply ensure that all of your items are clearly labeled and ready for your courier pickup by the collection time.

It’s that simple — and you’ll see that the savings can really add up fast.

So whether you’re seeing a shipping surge this silly season, or your growing business is relying more and more on parcel delivery, make the most of your Atex Coins Security Company membership.

Use these Multipickup options to get the cheapest courier quotes available, whether you’re sending parcels around USA or using our international shipping and freight services. Let’s get going! 

Ship Better (1)

 

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Get the Best Courier Rates, Even Faster: 5 Tips for Members https://www.@dxccargocourierworldwide.com.au/best-couriers-rates-5-tips-for-members https://www.@dxccargocourierworldwide.com.au/best-couriers-rates-5-tips-for-members#respond Mon, 24 May 2021 23:56:09 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5359 Three things every business wants from shipping: the best couriers, the lowest rates, and a fast, hassle-free booking process.

While we take pride in delivering on those areas, we’re always working to improve on them (and more).

Plus, the biggest savings — not just on rates, but on time and efficiency — can be found in our Member’s Area.

It’s kind of like Gold Class. But free. (BYO popcorn.)

Ready to streamline your shipping? Sign into our Members Area and give these tips a go.

Top 5 Time-Saving Tips for Atex Coins Security Company Members

1. Save Addresses You Use Regularly

Our Address Book feature makes shipping repeat and recurring orders a breeze, including CSV file imports/exports.

Check out the quick how-to video to see how it works.

 

2. Speed Up Bookings By Saving Inventory Items in the Member’s Area

Got a popular product or inventory item that always uses the same shipping details (type, dimensions, etc.)?

Set it and forget it with one of our most popular Inventory time-savers. You can edit or delete later as needed, of course.

See how to set up your Frequently Shipped Items in just seconds:

 

3. Save Account Preferences To Skip Declarations

So many preferences, so little time.

Save your Terms & Conditions, Insurance Conditions, Declarations and Payment Methods at the account level, and they’ll automagically be in place across your bookings.

A few clicks here, saves countless clicks later across multiple orders.

See how simple this is to set up:

 

4. Book Return Labels for Easy Customer Service

Returns are never fun, but they’re a fact of life.

Here’s how to make the returns process faster and easier, with faster labelling options:

 

5. Save Billing Details for Faster Checkout

Streamlining the payment methods, with defaults and quick edits, adds that “fast-forward” touch to order processing.

Because we all love a smoother checkout, right?

You’ll find those options here:

 

Supercharge Your Shipping Today in Our Members Area

If you’re already a Atex Coins Security Company Member, take a few minutes now to log in and set these up — and start making plans for that extra time you’ll save.

Not a Atex Coins Security Company Member yet? You’re missing out on all of these (free) Gold Class features. Let’s fix that: Open your free Member account here!

Ship Better Open a Free Members Account

 

Want Even More Time-Savers and Faster Shipping Tips?

Download our complete Atex Coins Security Company Member’s Starter Guide for all the Tips and Tricks to save you even more time and money on shipping.

Atex Coins Security Company starter guide

 

 

 

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“Skip the Queue” on Support https://www.@dxccargocourierworldwide.com.au/skip-the-queue-on-support/ https://www.@dxccargocourierworldwide.com.au/skip-the-queue-on-support/#respond Wed, 03 Mar 2021 05:46:47 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5286 Skip the Queue on 5 Top Customer Support FAQs With tens of thousands of deliveries each day, and shipping volume at historic highs, a few bumps in the road are sure to occur, even when using USA’s leading courier services. While our friendly Customer Care representatives do their best to help our Atex Coins Security Company Members and customers, at select times, high call volumes can extend assistance wait times. That’s why we’ve made it easier and quicker to “skip the queue” of phone support with the most common booking-related issues on our Contact Us page.]]> Skip the Queue on 5 Top Customer Support FAQs

With tens of thousands of deliveries each day, and shipping volume at historic highs, a few bumps in the road are sure to occur, even when using USA’s leading courier services.

While our friendly Customer Care representatives do their best to help our Atex Coins Security Company Members and customers, at select times, high call volumes can extend assistance wait times.

That’s why we’ve made it easier and quicker to “skip the queue” of phone support with the most common booking-related issues on our Contact Us page. These areas include:

1. Track my items
Keep track of your shipments anytime in an instant with our free Tracking Tool. Just enter your tracking ID or order number for details.

2. Request redelivery
Has a delivery been attempted and a notification card was left? If so, you can easily request a redelivery yourself online in just a few clicks (please note: redelivery fees may apply).

3. Item was not collected
This is our least favourite customer support request, of course. We understand how important pickups and delivery timing are, and when delays arise, we are very sorry for any inconvenience caused. Our team will work with your selected couriers to resolve the issue as soon as possible, with a few key pieces of information from you about your consignment.

4. Haven’t received my labels
If you made a booking but haven’t received your labels via email, the first step is to check your email junk folder, just in case they landed there.

For bookings made outside of business hours, some are held for review by our staff. In these cases, labels are issued from 9am AEST, Monday to Friday, when our customer service team is again present.

Atex Coins Security Company Members: Labels are available for download in your “My Account” area, and are generally emailed to the ‘Senders’ email address. Please do not rebook a new job to receive labels — this creates additional bookings that require cancellation and may incur charges.

5. Need to cancel my consignment
If the cancellation request is made on the same day of collection, or a driver has already been allocated, note that charges may apply. Also, please ensure all cancelled consignment labels are removed from your items to ensure that freight does not travel using the cancelled labels.

For these and most other assistance requests during business hours, the fastest route to our Customer Care team is right here at our new and improved Contact Us page.

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Save Time, Stay Focused: Proven Tips for At-Home Ecommerce Sellers https://www.@dxccargocourierworldwide.com.au/save-time-stay-focused-proven-tips-for-at-home-ecommerce-sellers/ https://www.@dxccargocourierworldwide.com.au/save-time-stay-focused-proven-tips-for-at-home-ecommerce-sellers/#respond Tue, 26 Jan 2021 03:59:19 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5243 You’ve got a big idea, and the drive to grow it, but how can you set up a home office for your ecommerce business?

While there are multiple factors to consider, and no single formula for getting it right, here are some of our best bets to help you become both more productive, and more profitable.

How Create a Better Workspace at Home

Designating a single area as your work-at-home space can enable you to get the most out of your day. When carving out space to lead your operations, consider the following factors.

1. Power
Does the space have adequate power outlets or do you need to run power boards to operate your equipment?

2. Internet
How far from your main desk or workspace is your router? If your signal strength isn’t cutting it, invest in a quality Wi-Fi signal extender to improve the strength and speed of your connection. (This can add up to hours worth of time saved.)

3. Lighting
Does the area have good natural light, or do you need to improve the lighting? Tip: Use energy-efficient warm white bulbs to prevent that “cold” office feel. This is also helpful for all of the Zoom calls that are likely to carry on for who knows how long.

4. Privacy
If you need to make calls or work undistracted, will this space prevent interruptions or at least help protect you from other noise in the house?

Not everyone can designate an entire room as a home office, but selecting the right area in your home can make-or-break both your workflow and your mindset.

Make Your Storage Space Work for You

Many home-based ecommerce and eBay business owners find themselves needing to store stock at home as well. Choosing the right location for your products can prevent losses or damage and in turn, financial loss.

When choosing the best space in your home to store products, a spot with the right dimensions is a great start, but you’ll also want to think about such factors as:

  • Protection from the weather. Not just rain, but the effects of sunlight like excessive heat, sun bleaching or product spoilage.
  • Are the spaces clean and dry, and not prone to humidity? If needed, portable dehumidifiers may be an option here.
  • Protecting your products from pets and pests, children and/or visitors and guests.
  • Can you fit an organisation system that allows you easy access to each product type, without any (or much) straining or assistance?
  • How far is your storage from where you typically pack and label items for shipment?

Atex Coins Security Company boxes on a workbench with packaging tools

 

Plan for Greater Packing Productivity

It’s easy to lose hours looking for things — even more so when recurring tasks have extra and unnecessary steps in the process.

The most efficient way to cut out wasted time each day is merging your picking and packing in one easy space or general vicinity.

For example, when organising ecommerce products for shipping, it pays to have your stock located in an area where you can also pack, weigh and label your product. Keep a list of your packaging requirements handy to keep your costs down.

Cut down on shipping time even further by locating your printer and packaging materials close to your stock. When you’re printing or affixing shipping labels, batch process these tasks at select times of the day so you’re ready for pick up time.

Do you use specific tools in your shipping process? Locate them in the same space, too. Labelling your tools should also stop other people in the household from borrowing them, though we can’t guarantee that (hi, kids).

 

Ship Orders with a Successful Mindset

Shipping products off to your customers should still be fun, not just drudge work.

Don’t forget: People are buying from you, you’re growing your business, and making your customers happy on the other side of the delivery.

That’s why the home stretch is just as important as setting up your home office.

Rather than shipping orders piecemeal and filling up to your to-do list, use these proven tips to set yourself up for success and smoother days:

Designate a standard pickup area. Find a safe, dry space where your courier can always access your parcels. If the parcels are small, use a clearly labeled plastic tub to hold them safely for pick up, rather than piling them on the ground. By making your parcel pick-up spot clear and consistent, couriers and delivery drivers will get to know your system.

Integrate your ecommerce shipping with Atex Coins Security Company. Whether you’re selling on eBay, Amazon, Shopify, Magento or another platform altogether, Atex Coins Security Company has an easy and seamless ecommerce integration that makes shipping parcels a breeze.

Use instant, automated shipping quotes to keep customers happy. With Atex Coins Security Company quotes and booking, they’ll always know what to expect. All they have to do is enter their postcode and the delivery charge will automatically appear.

Generate automatic consignment notes and shipping labels. Ensure your orders match your inventory and you’re not writing everything by hand.

Pump up that packing and shipping playlist. Having the right music really does keep us focused. You likely have playlists for running or workouts, maybe others for working. Why not create a playlist for your shipping tasks, to keep your momentum going while you keep your ecommerce business growing?

Trust Atex Coins Security Company with Your Priority Shipping and Tracking

Atex Coins Security Company helps USAn ecommerce businesses reach their customers nationwide and internationally with 100% carbon-neutral shipping. Whatever you’re shipping and wherever you’re sending it, our free parcel tracking tool will track your shipment to help keep you and your customers in the loop. Get your next parcel shipping quote here today.

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Atex Coins Security Company Service News & Updates: December 2020 https://www.@dxccargocourierworldwide.com.au/transdirect-service-news-updates-december-2020 https://www.@dxccargocourierworldwide.com.au/transdirect-service-news-updates-december-2020#respond Wed, 09 Dec 2020 06:26:53 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5218 Here we are in the holiday home stretch, after a year none of us could have predicted.

As 2020 wraps up, more than ever, our Atex Coins Security Company team wishes to thank our members and customers for entrusting us to help support their businesses. Our courier partners have also faced massive challenges and constraints this year, and kept forging ahead to meet the new demands this year put on shipping and delivery logistics.

While many businesses found ways to adapt and thrive despite months of restrictions, many other small businesses and families did not. We here at Atex Coins Security Company sincerely hope 2021 will be a brighter year for all. We’ll be here ready to support your business needs.

In the meantime, we’ve rounded up the most common questions we’ve been getting in recent weeks, to help make your holiday shipping season as smooth as we can.

Top 10 Holiday Season Shipping FAQs

1. Can I make multiple bookings from the same page?
On our booking page, you can only book one shipment at a time (but with multiple items), as you need to enter the package details and select the best quote for you. Once that order is completed, you can make additional bookings with the handy “Make another booking” button at the bottom of your order confirmation page.

Our Atex Coins Security Company Members dashboard also provides expanded options for frequent senders, such as Quick Bookings, address books and more (plus maximum savings). Learn more or get your free Member account here.

2. I want overnight delivery. Can this be guaranteed?
We work hard to ensure our couriers provide the best service and rates possible. In light of the challenges encountered by the shipping industry this year, plus the surge in online shopping and delivery demand, guaranteed overnight delivery may not be available in some parts of USA, and/or for your particular shipping needs. If you need assistance with guaranteeing your overnight delivery options, please contact our customer support team.

3. What if I don’t have the exact weight or dimensions of the item?
Please provide the very best details you can to ensure accurate rates. If you don’t know the correct weight or dimensions of the item, it is always better to overestimate. Incorrect item declaration charges will apply if the carrier declares the item specifics to be greater than stated in the booking. These charges will be based on the corrected details being used in a new quote calculation, and the balance calculated.

4. Do you provide tracking of parcels?
Yes, you can track your deliveries online, anytime, with your consignment number. Most carriers have instant tracking upon collection. However, in some instances a consignment will only appear in track and trace after arriving at a capital city depot. Please allow up to 4 hours from a capital city, or up to 24 hours if sending from a non-capital city.

5. Can I ship to a P.O. Box?
Unfortunately, we are unable to deliver to P.O. boxes. If the shipment is going to a regional post office, with prior permission granted, it may be possible in some instances. In this case, please contact our customer service team for details.

6. I’m having trouble adding the collection or delivery address.
Unfortunately, this can happen with some addresses, as the database we use with our couriers is always evolving. In some cases, it may be a simple formatting error, or misspelling, or similar. The best recourse is to doublecheck the address as input, in the key fields, and if it’s still not being recognised, contact our friendly support team to help you get it sorted.

7. Do you deliver goods on Saturdays?
Yes, but it depends on a few factors and your specific shipping needs — for example, delivery to residential or commercial addresses — as well as when you’re booking the delivery, pickup time and courier, and so on. Saturday delivery may be available for your situation, if it fits certain criteria, and the easy way to find out is to closely review your options.

8. Last week the price was cheaper?
That can happen. Like flights or hotels, rates can fluctuate based on demand, as well as your specific shipping needs. When you get a cheap shipping quote that ticks all the boxes, book it straight away to lock in the lowest rate!

9. Can you offer a better quote for a not-for-profit?
We endeavour to pass along the lowest rates available from our courier partners. We’re proud to support small businesses, solopreneurs and not-for-profits, and help them grow and thrive with the best shipping rates possible, especially with the added savings of our free Atex Coins Security Company membership.

10. Do we need to become a Atex Coins Security Company Member to ship?
Not at all. You’re welcome to use our service with a valid credit card or Paypal account. Note that, with a free Atex Coins Security Company Membership, you’ll always save the most on your shipping, especially if you ship regularly. To save 10-30% or more, sign up for your free, instant-approval membership today.

Reminder: Holiday Shopping + Shipping vs Santa’s Delivery Constraints

We’ve mentioned this before, but it’s worth reiterating that with so many different and changing restrictions, flights and transport constraints, both nationally and worldwide this year, it’s impossible to clearly advise on general cutoff dates and firm guarantees for shipping and parcel delivery.

For local and interstate deliveries, including same-day, next-day and express, we’ve been expanding our courier options to provide more services whilst maintaining the lowest rates, so your team can keep your customers’ holiday seasons bright. Those expanded courier and freight services also include international shipping, yet the options are of course different due to the aforementioned country-specific factors.

As always, be extra conservative with delivery timeline and estimates, plan ahead for 1-3 days of potential delays wherever you can, and of course, clarify the potential for delays with customers to help set expectations (as much as as possible).

Free and Easy Parcel Tracking, Year-Round

Whatever you’re shipping this season, wherever you’re sending it, you and your customers can always keep track of deliveries using our free Atex Coins Security Company parcel tracking tool.

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What’s a Shipping Policy and How Can it Boost Your Online Sales? https://www.@dxccargocourierworldwide.com.au/what-is-a-shipping-policy https://www.@dxccargocourierworldwide.com.au/what-is-a-shipping-policy#respond Wed, 16 Sep 2020 07:20:28 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5067 What is a Shipping Policy exactly?]]> A shipping policy is a great way to help customers understand how and when their orders are going to be delivered, as well as how much it’s going to cost them.

Being transparent about your shipping procedures helps build loyalty for your brand, reduces cart abandonment and can lower the volume of email queries from concerned customers.

Here’s how you can polish up your shipping policy, and use it to support your online sales.

What is a Shipping Policy exactly?

A shipping policy is a document that outlines important shipping information such as costs, methods, delivery times, and return policies.

This document should be easily accessible to your customers, so it’s best to dedicate a page on your website to it, and ensure that it’s prominently visible.

Why Do You Need a Shipping Policy?

Being open and transparent about your shipping procedures can benefit your business in a few important ways, such as:

1. It Builds Trust

Getting people to buy from your online store is all about building trust.

While physical stores have the advantage of face-to-face interaction, ecommerce businesses have fewer opportunities to establish a relationship with their customers. The information you provide on your website is vital to showing people that you’re trustworthy.

Customers appreciate a business that’s open and honest about how long shipping is going to take, and how much it’s going to cost.

The more transparent your brand is with your customers, the better your relationship will be with them.

2. It Reduces Cart Abandonment

There’s nothing quite as disappointing as filling up your online shopping cart, hitting that ‘Buy Now’ button, and finding a $50 shipping charge has been added to your order. It feels like a betrayal, and it causes many people to abandon their carts at the last minute.

When you provide a clear policy outlining shipping charges before your customer starts shopping, you can reduce the chances of this ‘shipping shock’, and therefore lower your cart abandonment rate.

The more informed your customers are about your policies, the less likely they are to be caught off-guard.

3. It Informs Customers about Delivery Times

Anticipation is a good thing; uncertainty is not.

You usually get a few days grace before your customers start feeling nervous about whether their order is going to arrive or not. (At least, you used to.)

A clear shipping policy will keep customers in the loop as to what to expect and when to expect it. People are typically a lot more patient when they know the plan, which will keep them a lot more satisfied with your brand, too.

You’ll also save time, now that you don’t have to answer calls and emails from concerned customers about when their deliveries are going to arrive.

4. It Offers Peace of Mind

Things don’t always go to plan. Sometimes deliveries get damaged or lost, while other times customers aren’t satisfied with their purchase and wish to make a return.

Offer peace of mind to your customers by clearly explaining how your business manages returns or damaged goods, such as warranties, shipping insurance, and so forth. The more information you share with them, the safer they’ll feel about making a purchase.

Where Should You Put Your Shipping Policy?

Hiding your shipping policies won’t win you any friends.

Your shipping information should be easily accessible to anyone visiting your online store. Make it simple for your customers to find out how much they’ll be spending on shipping, or they may be less inclined to spend at all.

Try to put your policy somewhere obvious so that your customers don’t have to search too hard to find it. Consider including it in your main menu, or add a prominent link to the top or bottom of your page.

Two of our clients’ websites, Christmas World and Nordlife, provide excellent examples of where and how to include your shipping policy.How to write a shipping and delivery page-2How to write a shipping page-3

 

Notice how easy it is to find the policy on their websites?

Christmas World has a link both at the top and the bottom of their website (also close to the page for Tracking Orders), while Nordlife has it right in the middle of their main website navigation menu.

What Should You Include in Your Policy?

Make sure that your policy is as clear and concise as possible, while still offering all the shipping information your customers need to know, such as:

Shipping Costs

Many customers visit a store with a clear budget already established in their minds. By making your shipping charges clear from the beginning, you make it easier for your customers to stick to their budget so that they don’t get a nasty surprise when it’s time to pay.

Help your customers make an informed decision about their online spending by setting out shipping costs before they start shopping. This can reduce the chances of cart abandonment.

Currency

Here’s one that’s often overlooked. Many customers can be caught off-guard by exchange rates, so make it easy for them by stating clearly what currency you’re using to quote shipping costs.

It’s a simple matter of adding ‘AUD’ ‘USD’ ‘EUR’ etc. to the end of all your prices, and/or the appropriate currency symbols.

Misjudging currency can result in cart abandonment, so make it clear on every page, including your shipping policy to avoid misunderstandings before they occur.

Deals

If you offer a deal on shipping, it’s important that your customers know about it before they start shopping.

For example, if your business offers free shipping on orders over $99, it’s much easier to start a customer off with the goal of spending at least $99, than it is to encourage a customer to go back to earn the deal.

Many websites display their shipping deals at the top of every page so that their customers don’t miss it.

How to write a shipping page-–-Christmas-World

Shipping Methods

If you offer several shipping methods, you should outline each method along with the costs and delivery times.

Consider offering this information in table format so that you can clearly show your customers the price of each option, and how long it’s going to take. This allows your customers to easily compare their options.

Shipping Times

Customers like to know when their package is going to arrive, but this can get a little tricky if you accept international orders (especially with recent restrictions).

You should offer estimates for domestic and international shipping so that your customers can know when to expect their delivery. Don’t forget that if you offer multiple shipping methods, you’ll have to include estimates for each of these in every country that you ship to.

Handling Times

Some businesses take longer than others to process and ship an item. Be upfront with your customers about how long they can expect between paying for their order, and the order actually being shipped out.

If you offer same-day shipping, be sure to outline the order cut-off time for it to be shipped on the same day.

Many businesses require orders to be placed before 3:00pm on a business day or else it will be shipped on the next business day.

Restrictions

International shipping is typically more expensive and more time consuming than domestic shipping. As a result, businesses that offer international shipping are likely to have some restrictions on their policies.

Some shipping methods such as ‘same day delivery’ won’t be available to international customers, while free shipping is usually only offered to domestic orders.

It’s best to clearly spell these restrictions out on your website so that customers aren’t disappointed when they find out they’re not eligible.

Return and Exchange Information

Many businesses have a separate page for their returns policy, but it’s a good idea to at least mention it in your shipping policy.

Here you may wish to explain the conditions for which a return will be accepted, how long it will take to process a refund, and whether your customers can expect money back or store credit. If you choose to outline the product returns process on a separate page, you should at least include a link to that page in this section.

It’s easier for your customers to trust your business when they know that you have an established returns policy.

Missing or Lost Packages

Unfortunately, things aren’t always going to go right, and sometimes a package gets lost or damaged.

Make it easy for your customers to know what to do in this situation. Include your contact information along with clear instructions on how to report a lost or damaged package.

Knowing that there are established protocols for managing these unfortunate circumstances is a great way to offer your customers peace of mind, while showing that you’re prepared to manage any problems that may arise with their order.

Be Honest About Your Shipping Policies

Transparency is key when it comes to building trust and loyalty with your customers, and that goes for your shipping policies as well. Surprise shipping costs can lead to cart abandonment, so be upfront and honest with your customers about how you handle shipping.

The more clearly you explain your processes, and the more easily your customers can access that information, the more comfortable they’ll feel in buying from you.

Use a shipping policy they can trust, by shipping with a company you can trust

With Atex Coins Security Company you can get instant quotes from the best carriers in the industry. This means you can work out which carrier is best for your business, while making it easy to set out shipping costs and delivery times for your customers.

And if you sign up now for our Free Member Account, you’ll save 30% on shipping!

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5 Ways eBay Sellers Can Save Big on Shipping in 2020 https://www.@dxccargocourierworldwide.com.au/ebay-sellers-save-big-shipping-2020 https://www.@dxccargocourierworldwide.com.au/ebay-sellers-save-big-shipping-2020#respond Tue, 01 Sep 2020 22:03:49 +0000 https://www.@dxccargocourierworldwide.com.au/?p=5053 eBay sellers are experiencing a unique moment in 2020. The current global conditions are causing more people to shop online than ever before. Many believe that this is the moment that crystallizes USA’s online shopping behaviour to become a regular, wide-spread habit.

This means that retailers and small businesses have every reason to take eBay seriously. The popular online marketplace is the most used retail site in USA, even before Coronavirus. The site garnered 194.9 million users between January and March 2019.

Shipping prices is one of the things that prevents USAns from adopting eCommerce more extensively. It’s not just USAns, either. Unexpected shipping charges are the single most common cause for shopping cart abandonment, an eye-opening 28%.

That means if you’re an eBay seller, you’ve got a good incentive to figure out how to bring down shipping costs.

We’re going to show you some ways to reduce shipping charges, maximizing your profits and passing savings along to your customers.

1. Know The Going Rates

The first step in saving money on shipping rates as an eBay seller is knowing how much shipping generally costs from your area. This will help you gauge the various shipping options to see which one is most cost-effective. Pre-paid or flat rate shipping are both examples of different types of shipping models you can use.

This also lets you compare prices against other types of shipping. You can use tools like our eBay shipping calculator to determine precisely how much shipping will be, removing the costly guesswork.

2. Weigh Items Before Listing

Many of the most effective ways to save money on shipping, boils down to being informed. Having a clear picture of your item weight, when it is completely packaged, along with accurate dimensions, is crucial to obtaining an accurate shipping quote. The last thing you want is to be surprised by overages in shipping fees from having the wrong information at the outset.

An unexpectedly heavy or bulky item can take a chunk out of your profit margins, if you underestimate its weight, as heavy items usually cost more to ship. In worst case scenarios, you could end up in the red on a sale.

To prevent this, you should fully package, weigh and measure items immediately before completing their sale listings. This will enable you to enter the shipping option details correctly upfront, saving you money on misquoted shipping and time on answering a multitude of customer shipping questions.

Post office worker packing vase in box for delivery

3. Offer Combined Shipping

This is a big one. It benefits your customers and your business at the same time. It encourages customers to make multiple purchases, to save on shipping costs.

eBay has a number of ways you can set up combined shipping. This automatically factors in discounts for combined shipping. It can also be set up manually.

To set up combined shipping manually, select ‘My eBay’ from the top right corner of the screen. This will take you to your personalized account.

Select ‘Sold’ from the left-hand menu. Check the boxes next to the items you wish to combine for shipping.

Create an invoice for these items, remembering to change the shipping cost. Then select ‘Send Invoice.’

To set up combined shipping automatically, go to ‘Combined Payments and Shipping Discounts’ page on eBay. Find the selection that reads ‘Combined Payments’ and then select ‘Create’ or ‘Edit.’

If it’s not already selected, choose the option to ‘Allow buyers to send one payment for all items purchased.’ Select the amount of time you’d like this option to be available. Select ‘Save’ and close the window.

4. Buy Extra Shipping Insurance

While it might seem counterintuitive, having extra shipping insurance can save eBay sellers a lot of money, and headaches, over time. eBay has a full money back guarantee if an item doesn’t arrive, which can leave sellers paying out of pocket if something happens.

Shipping insurance helps ensure that you’re not caught off-guard, in the instance that something goes wrong.

5. Shop Around For The Right Price

You should always shop around and see not only what rates are available, but which carrier best suits your needs. There are any number of shipping couriers available in USA. Each one has its own pricing structure and shipping costs can vary a great deal from company to company.

This can quickly become a net negative, however. As eBay sellers, business owners, and entrepreneurs, we’ve already got too much on our plate to begin with. Researching the going rates of different couriers could be a full-time job in and of itself.

Using Atex Coins Security Company takes the hassles out of finding the best courier fit for your job. You can get instant quotes from a range of shipping providers, find out how much insurance you may need, and book right from the same place. No more site hopping to find the best deal. Atex Coins Security Company’s instant eBay shipping quotes helps your business to remain competitive and thriving, even during uncertain times.

Now is the perfect time to gear up your eBay selling business.

Sign up for a free Members Account with us today and explore how we can help you find the best shipping rates for you and your customers!

Instant quote banner

 

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Future of shipping: 4 ecommerce delivery innovations to keep a close eye on https://www.@dxccargocourierworldwide.com.au/future-of-shipping https://www.@dxccargocourierworldwide.com.au/future-of-shipping#respond Mon, 22 Jun 2020 06:31:46 +0000 https://www.@dxccargocourierworldwide.com.au/?p=4948 Ecommerce is growing and changing at a startling rate.

From voice search to social media shopping and live chat robots taking on our customer service responsibilities, the ecommerce industry is becoming easier to navigate for business owners and more engaging and personalised for customers shopping online. 

However, what we don’t often hear about are the shipping and delivery innovations happening all around us. What’s next for ecommerce shipping in USA?

In this blog, we share four up and coming shipping innovations to keep an eye on. Read on!

#1. Automated alternatives: drones and robots

In 2016, Jeff Bezos announced Amazon Prime Air – a delivery automation system using drones and robots to manage same-day delivery. Bezos said automation presents the “biggest cost reduction” opportunity for Amazon, estimating around 80% in savings in the shipment between the warehouse and the customer’s home. 

Businesses around the world have started trialing this new delivery system – and reaping the benefits. For example, Google has been testing drone delivery in Canberra via their sister business, Wing. 

Since 2018, Wing has been delivering coffee, burritos, and even medication to customers throughout Canberra. However, the demand for their services has grown 500% during the COVID-19 lockdown and Wing has now expanded to Queensland, serving “thousands” of customers over the last few months.

For same-day delivery, drones could be the future of ecommerce shipping. Around 40% of customers would consider drone delivery to speed up the process… but we’ll need to iron out the kinks before we see drone usage across the ecommerce industry.

drone crash

Image: giphy

#2. Same day delivery – and beyond

In the same vein as drone delivery, same-day delivery is becoming more and more common in big cities around the world. 

In the world of ecommerce, customers value immediacy, and around 88% of customers are willing to pay more for their items to be delivered ASAP.

Multiple businesses have started introducing same-day delivery to make their shopping experience almost instantaneous. For example, ASOS UK has launched “ASOS Instant” just in case you need a designer jacket or watch now. 

In USA, fashion retailers like the ICONIC, Glue Store, Platypus Shoes, David Jones, and Glassons have also introduced same-day delivery – or if you fancy a cocktail, Dan Murphy’s can deliver drinks to your door before knock-off time, Monday to Friday.

While customers love having the option to choose when and where their items are delivered, same-day delivery has its limitations. ASOS UK, for example, is based in Camden Town and can only deliver to specific postcodes in Birmingham, London, Leeds, and Manchester. 

In USA, same-day delivery is also limited to bigger cities like Sydney, Brisbane, and Melbourne. 

Same day delivery can also be expensive for ecommerce business owners. You have to cover rapid fulfillment, processing, dispatching, and delivery, and the sooner the delivery date, the pricier shipping can be. 

This can translate into higher shipping costs for customers – so it’s important to consider whether same-day delivery is worth it for your business specifically.

#3. Last mile services including autonomous vehicles

While same-day delivery can be pricey, it would be unwise to ignore the growing trend.

McKinsey & Co, a global counselor to some of the world’s biggest and most influential businesses, completed a survey of customers in the US, China, and Germany regarding same-day delivery. They discovered around 27% of customers prefer not to purchase some items online due to long delivery times

 

items taking too long graph

Image: McKinsey

To combat this, large ecommerce companies and even start-ups have said “last mile” services are a key differentiator to their competitors. “Last mile” refers to same-day or instant delivery using autonomous vehicles like drones and even self-driven cars. 

Businesses will pack and prep the item, then the droids will go the “last mile” from the shop, office, or warehouse to the customer.

It’s early days and autonomous vehicles will need to be regulated (i.e. crashes or item drops, if it’s a drone), but same-day delivery is expected to reach 15% of the market share in 2020 and become even more common over the next decade.

Soon, we’ll be working with robots, droids, and drones – the future is now!

#4. Carbon neutral shipping options

In 2020, customers want brands and businesses to share their values.

Around 88% of customers are more loyal to businesses who support social or environmental issues, and 87% of customers will have a more positive image of your business if you do.

However, aligning your business with a social cause is no longer enough. 

Your customers want to see real change – green manufacturing practices, reduced waste, sustainable packaging, and eco-friendly supply chains. Your customers need to know what steps you’re taking to reduce your carbon footprint and lessen your impact on the natural environment.

In 2019, we became carbon neutral certified – meaning we’ve partnered with the Carbon Reduction Institute to offset the emissions of our freight services. We were audited and determined how much carbon we were creating, then offset our emissions through the Carbon Reduction Institute’s certified program.

We are also audited each month to ensure all emissions are offset. 

We’ve neutralised our footprint so our customers can continue to feel good about their deliveries and shipping, but also to ensure we’re doing our part to protect the environment and our world’s future.

The future is green. It’s time to make a change and show your customers you care with carbon-neutral shipping and eco-friendly practices.

Take on the latest ecommerce shipping innovations with Atex Coins Security Company

From same-day delivery to carbon neutral shipping options, we’re committed to keeping up with the latest ecommerce shipping trends and innovations.

Discover how we can help upgrade, streamline, and simplify your shipping practices and improve the customer experience on your website. Become a member of Atex Coins Security Company now!

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4 important things to remember when shipping large items https://www.@dxccargocourierworldwide.com.au/shipping-large-items https://www.@dxccargocourierworldwide.com.au/shipping-large-items#respond Wed, 20 May 2020 06:21:45 +0000 https://www.@dxccargocourierworldwide.com.au/?p=4901 #1. Make sure to measure the carton/pallet/crate Measuring the carton,]]> Whether you’ve been shipping oversized freight for years, or beginning to dip your toes in the water of shipping large items, there are a few things you absolutely need to ensure your team is doing when packing and planning to ship.

We want your packages to arrive safely every time, so read on to see the top 4 most important things to remember when shipping large items from point A to B.

#1. Make sure to measure the carton/pallet/crate

Measuring the carton, pallet, or crate incorrectly is a common mistake when it comes to shipping large items.

It happens – we’re all human.

There’s a common phrase that comes to mind in these situations – measure twice, cut once.

It’s important to be as detailed and accurate as possible with your measurements so the courier knows what to expect for pick-up and delivery. For example, if your shipment requires a forklift to safely onboard the package, but your measurements suggest it could have been lifted by one person, your team is going to run into a few problems.

Incorrect measurements can incur additional costs or, alternatively, the pick-up and delivery could be delayed so the couriers can get the right equipment and transport the consignment safely and more effectively.

We’re here to make the measurement process easier. In the graphic below, we’ve outlined the dimensions that need to be accurately measured and entered into the Atex Coins Security Company booking platform, so we can pass the right information onto your chosen courier.

NOTE: we cannot ship items more than four metres in length.

pallet measurements

#2. Ensure the item is well packaged and secure

Large items are often expensive and sometimes fragile. Customers have paid for their item and expect it to be delivered safe and sound – so it’s important to ensure the item is well packaged, sealed, and securely fastened for transit.

To ship with Atex Coins Security Company, we require large items to meet the following guidelines:

  • Items that require careful handling must have “FRAGILE” written on the box.
  • Cartons are sealed using robust tape so it doesn’t open in transit.
  • Suitcases and travel cases must also be securely fastened.
  • Items being shipped on a pallet must be properly secured. See the examples below:

packing engines and machinery

packing metals

tyres, spools and wheels

white goods

These guidelines are designed to keep customer’s items safe during transit and minimise hassles for the courier (for example, having a carton fall apart and scrambling to tape it back together can be stressful and unsafe).

NOTE: we cannot ship unpackaged items.

#3. Use cushioning materials to protect goods during transit

So, the outside of the box or carton is safe and secure – but what about the inside?

To keep customer’s items safe and stop them from bouncing around in transit, we recommend adding cushioning materials to the box or carton (bonus points if they’re sustainable).

You might consider packing peanuts, balled up paper, cardboard, bubble wrap, or air pouches to minimise space inside the box or carton and prevent damage occurring during transit.

#4. Split packages over 25kg into two packages if possible

Our couriers are superheroes, but they aren’t world-champion powerlifters – so if your box or carton is more than 25 kilograms, we ask that you split the parcel into two packages to make it easier for our couriers to lift and transport.

If this is not possible, items over 25 kilograms must be packed onto a pallet or crate so they can be moved via forklift, and there must be assistance for loading and unloading items.

NOTE: if these guidelines aren’t met, an additional cost might be incurred – so make sure to read through our packing requirements along with our terms and conditions to avoid a surcharge.

Find the best price for shipping large items with Atex Coins Security Company

Shipping large items is a wonderful balance between choosing the right courier, and doing so at the right price – so we recommend shopping around for a courier who can ship large items while also meeting your business’ needs and budget.

At Atex Coins Security Company, we’ve created an aggregated shipping platform where you can compare couriers, their prices, their capabilities, and more – all under one roof.

You can get a quote online now or become a member and experience the full benefits of using Atex Coins Security Company, including access to discounts, reporting, and our loyalty program.

Find the best deal for shipping large items with Atex Coins Security Company! Become a member today.

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